Contacting Brookes Finance: A Comprehensive Guide

Navigating financial matters at Oxford Brookes University can sometimes require direct contact with the Finance department. Whether you’re a student, staff member, or external party, understanding the appropriate channels for your specific query is crucial for a timely and effective resolution.

For Students:

The primary point of contact for student finance-related inquiries is often the Student Central. They act as the first line of support for a wide range of issues, including tuition fee payments, student loans, scholarships, bursaries, and general financial advice. You can reach Student Central through various methods:

• In Person: Visit the Student Central desk located on campus. Opening hours are typically displayed on the Oxford Brookes University website.
• Online: Access the Student Central portal through the university’s website. Many common queries can be resolved through the online FAQ section or by submitting a support ticket.
• Phone: Contact Student Central via phone. The phone number is usually readily available on the Oxford Brookes website.

Before contacting Student Central, it’s always a good idea to check the Oxford Brookes website for relevant information. Many answers to common questions can be found in the online knowledge base or dedicated finance sections.

For more complex or specific financial matters, Student Central may direct you to a specialized team within the Finance department. However, they will usually provide the necessary contact information and guidance on how to proceed.

For Staff:

Oxford Brookes staff members have different channels for finance-related inquiries, depending on the nature of their concern. Common queries may involve expenses, invoices, purchasing, and payroll.

The Finance Helpdesk is often the best starting point. Contact details for the Finance Helpdesk, including email address and phone number, are typically available on the internal staff intranet. When contacting the helpdesk, be sure to clearly state the nature of your query and provide any relevant details, such as employee number, cost center, and invoice number.

For specific areas, such as procurement or payroll, dedicated teams within the Finance department exist. Contact information for these teams can usually be found on the staff intranet or by contacting the Finance Helpdesk. The university’s finance policies and procedures, accessible through the intranet, often provide guidance on the appropriate contact person for different types of financial transactions.

For External Parties:

External parties, such as suppliers or contractors, should direct their financial inquiries to the relevant department or individual they are already in contact with at Oxford Brookes. If you’re unsure who to contact, start by contacting the department you are providing services to. They should be able to direct you to the appropriate person in the Finance department.

General inquiries can often be directed to the Oxford Brookes University switchboard, who can then connect you to the appropriate department. The contact number for the switchboard is typically available on the university’s main website.

Remember to be prepared with relevant information when contacting Brookes Finance, such as account numbers, invoice numbers, and contract details. A clear and concise description of your query will help ensure a faster and more efficient response.